Privacy Policy
Last Updated: January 2026
1. Introduction
Welcome to XiHelp.com. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website or use our IT services, and tells you about your privacy rights and how the law protects you.
2. Who We Are
XiHelp is an IT Managed Service Provider based in Ireland. We act as the 'Data Controller' for the personal data you provide to us directly. Our service areas include Dublin, Wicklow, Kildare, and nationwide.
3. The Data We Collect
- Identity Data: Names or usernames (required for Microsoft 365 account creation).
- Contact Data: Billing/delivery address (for Dell hardware shipping), email, and telephone numbers.
- Technical Data: IP address and browser type (collected automatically via our host, Vercel).
- Transaction Data: Details about payments and products (Dell/365) purchased from us.
4. How We Use Your Data
- Service Delivery: Installing software, configuring firewalls, or setting up Azure ADConnect.
- Order Fulfillment: Shipping hardware (Dell) directly to your location.
- Billing: Processing invoices for services rendered.
5. Disclosures of Your Data
We may share your personal data with specific third parties: Microsoft (Licensing), Dell Technologies (Hardware), Vercel Inc. (Hosting), and Irish Professional Advisers (Accountants/Insurers).
6. Data Security
We have put in place appropriate security measures (including enterprise firewalls and encrypted backups) to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way.
7. Your Legal Rights (GDPR)
Under the GDPR, you have the right to receive a copy of the personal data we hold about you. You also have the right to make a complaint to the Data Protection Commission (DPC) in Ireland.